Refund policy
Refund & Return Policy
Effective Date: June 30, 2026
Thank you for shopping with Zanova Trendz. Customer satisfaction is important to us. Please read our Refund & Return Policy carefully before making a purchase.
Website: https://zanovatrendz.store/
1. Return Eligibility
You may request a return if:
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The item is damaged upon delivery.
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You received the wrong product.
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The item has a manufacturing defect.
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The item is significantly different from the product description.
To be eligible for a return, the item must:
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Be unused and in its original condition.
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Be returned in its original packaging with all accessories, manuals, and tags (if applicable).
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Be reported within 7 days of receiving the order.
2. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or incorrect:
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Personal care products
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Beauty products
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Health supplements
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Intimate or hygiene-related items
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Gift cards
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Downloadable digital products
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Clearance or final sale items
3. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please include:
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Your order number
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Photos of the product
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Photos of the packaging
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A brief description of the issue
We will review your request and, if approved, provide a replacement or refund.
4. Change of Mind
We currently do not accept returns or exchanges for:
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Change of mind
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Incorrect product selection
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No longer wanting the item
Please review product descriptions carefully before placing your order.
5. Refunds
Once your return request is approved and the returned item (if required) has been received and inspected, we will process your refund.
Refunds will be issued to the original payment method whenever possible.
Depending on your payment provider or bank, it may take 5–10 business days for the refunded amount to appear in your account.
For Cash on Delivery (COD) orders, approved refunds will be processed using an alternative payment method agreed upon with the customer.
6. Replacement Policy
Where appropriate, we may offer a replacement instead of a refund if:
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The product is defective.
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The wrong item was delivered.
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The item was damaged during shipping.
7. Order Cancellation
Orders may be cancelled before they have been processed or shipped.
Once an order has been dispatched, it cannot be cancelled and must follow the return process if eligible.
8. Shipping Costs
If the return is due to our error (wrong, damaged, or defective item), we will cover the return shipping costs where applicable.
If a return is approved for any other eligible reason, the customer may be responsible for return shipping charges.
Original shipping charges are generally non-refundable unless the return is due to our mistake.
9. Return Process
To request a return or refund:
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Contact our customer support.
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Provide your order number and a description of the issue.
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Include clear photos if the item is damaged or incorrect.
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Wait for return authorization before sending any item back.
Returns sent without prior approval may not be accepted.
10. Late or Missing Refunds
If you have not received your refund:
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Check your bank account again.
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Contact your payment provider or bank, as processing times may vary.
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If you still have not received your refund after the expected processing period, please contact us.
11. Contact Us
If you have any questions regarding this Refund & Return Policy, please contact us:
Zanova Trendz
Address:
Po Box 62631
Al Ajman
United Arab Emirates
Email:
itxa481@gmail.com
Website:
https://zanovatrendz.store/
We appreciate your trust in Zanova Trendz and are committed to providing a smooth and reliable shopping experience.