Shipping policy

Shipping Policy

Effective Date: June 30, 2026

Thank you for shopping with Zanova Trendz. This Shipping Policy explains how we process, ship, and deliver your orders.

Website: https://zanovatrendz.store/

1. Shipping Coverage

We currently ship orders throughout the United Arab Emirates (UAE).

At this time, we do not offer international shipping unless otherwise stated on our website.

2. Order Processing

  • Orders are processed within 1–2 business days after they are placed.

  • Orders received on weekends or public holidays will be processed on the next business day.

  • Once your order has been processed, it will be prepared for shipment.

3. Delivery Time

Estimated delivery times are:

  • United Arab Emirates: 2–7 business days

Delivery times are estimates only and may vary depending on:

  • Customer location

  • Courier operations

  • Public holidays

  • Weather conditions

  • High order volumes

  • Other unforeseen circumstances

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, we may offer free shipping on selected products or promotional campaigns.

5. Cash on Delivery (COD)

We offer Cash on Delivery (COD) on eligible orders within the United Arab Emirates.

Please ensure someone is available at the delivery address to receive and pay for the order.

Repeated refusal of COD orders without a valid reason may result in restrictions on future COD purchases.

6. Order Tracking

Once your order has been shipped, you may receive tracking information (where available) via email, SMS, or WhatsApp.

Tracking updates depend on the courier service and may take some time to appear after dispatch.

7. Incorrect Shipping Information

Please ensure your shipping address and contact information are accurate before placing your order.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete shipping details provided by the customer.

8. Delivery Delays

While we aim to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

  • Weather conditions

  • Customs or regulatory requirements (if applicable)

  • Courier delays

  • Public holidays

  • High seasonal demand

We appreciate your patience if unexpected delays occur.

9. Failed Delivery Attempts

If delivery cannot be completed because:

  • The customer is unavailable,

  • The delivery address is incorrect,

  • The customer refuses delivery without a valid reason,

the courier may attempt redelivery or return the package. Additional shipping charges may apply for re-delivery where applicable.

10. Damaged or Lost Shipments

If your order arrives damaged or you believe your shipment has been lost, please contact us within 48 hours of the expected delivery date.

Please provide:

  • Your order number

  • Photos of the damaged package or product (if applicable)

  • A brief description of the issue

We will investigate the matter and work toward an appropriate resolution.

11. Split Shipments

If your order contains multiple items, they may arrive in separate shipments depending on product availability or warehouse location.

You will not be charged additional shipping fees for split shipments unless otherwise stated.

12. Contact Us

If you have any questions regarding shipping, please contact us:

Zanova Trendz

Address:
Po Box 62631
Al Ajman
United Arab Emirates

Email:
itxa481@gmail.com

Website:
https://zanovatrendz.store/

Thank you for choosing Zanova Trendz. We are committed to delivering your order safely and as quickly as possible.